Holiday Inn Louisville East - Hurstbourne, An Ihg Hotel, Louisville

My stay at the hotel was a mix of positives and negatives. The room had some mechanical issues, like the air conditioning, and there was no free breakfast, but on the bright side, the facility was clean and well-maintained. The service was friendly, with some quirky out-of-town references but overall accommodating. The location was convenient, close to dining options but lacking entertainment and shopping choices. The dining experience was average, with paid options available. The hotel had decent facilities overall.

I had a mixed experience at the hotel. The rooms were nice, but there was some confusion as I didn't get the specific room I booked due to a no-show issue. On the bright side, the room was stocked with essentials like towels and toilet paper. The service was top-notch with a super friendly and helpful staff. However, I was caught off guard by the lack of elevators in a particular section. The location was convenient for my concert plans and offered a variety of nearby dining options. The dining experience was decent, though not exceptional. In terms of facilities, everything seemed adequate but nothing stood out as extraordinary.

I found this hotel to be a mixed experience. On the positive side, the rooms were very nicely appointed with modern amenities and extremely clean and comfortable. However, there were mechanical issues such as the air conditioning not working properly, phones malfunctioning, and a tub that wouldn't drain. The service was exceptional, with the staff going above and beyond to assist guests, even if they seemed a bit out of sync with local traditions at times. The location was convenient with easy access to the highway and nearby amenities, although the size of the hotel did not fully meet my needs. The dining experience was helpful, but not complimentary and felt like an additional expense rather than a value-added service.